Privacy Policy

1. Introduction

ONYX Gyms 24/7 ("ONYX," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or become a member of any ONYX facility located in Ohio.

2. Information We Collect

We may collect the following types of personal information:

• Identification Data: Full name, date of birth, gender, government-issued ID details.
• Contact Information: Email address, phone number, mailing address.
• Payment Information: Credit/debit card details, bank account information for billing purposes. Payment data is processed securely and is not stored on our servers.
• Health & Emergency Information: Emergency contact details and any health disclosures you provide voluntarily.
• Usage Data: Facility check-in history, class participation, and website/app interaction data.
• Device & Technical Data: IP address, browser type, device identifiers, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your membership, including billing and access control.
• Communicate with you about your account, classes, promotions, and facility updates.
• Provide and improve our services, website, and member experience.
• Comply with legal obligations and enforce our membership agreements.
• Send you marketing communications where you have consented or where permitted by law. You may opt out at any time.

4. SMS & Text Message Communications

By providing your phone number and checking the consent box on any ONYX form, you agree to receive SMS/text messages from ONYX Gyms regarding your membership, promotions, and facility information. Message and data rates may apply. Message frequency varies.

To opt out of SMS messages at any time, reply STOP to any message. For help, reply HELP or contact us directly.

5. Photo & Media Consent

ONYX Gyms may photograph or video record members and guests during their visit for use on social media, marketing materials, and promotional content. Where you have provided express consent (via our Guest Waiver or other consent form), we may use your likeness, image, and/or voice in such materials without compensation. You may withdraw consent at any time by contacting us in writing.

6. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our facilities, processing payments, sending communications, or managing our software systems.
• Legal Authorities: Where required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You may control cookie settings through your browser. Note that disabling cookies may affect the functionality of certain features.

8. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period thereafter as required by law or for legitimate business purposes. Payment and contract records may be retained for a minimum of seven (7) years in accordance with applicable law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Request a copy of the data we hold about you.

To exercise any of these rights, please contact us at the information provided below.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date above. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: